Glade Lynch
Engineering leader and senior developer who solves problems, not symptoms.
Summary
In an industry being reshaped by AI, I bring expert understanding of when and where it delivers real impact. I solve problems, not symptoms. I lead with radical candor, extreme ownership, and a bias toward action, building teams that are empowered to decide, trusted to execute, and supported. Whether I'm coaching leaders, guiding technical direction, or aligning stakeholders, my focus is the same. Make sure the team understands the problem, align on the path forward, then move decisively.
Leadership - 14 Years
Built and scaled teams across engineering and product from startup to enterprise. Pioneered AI-integrated development workflows that accelerate delivery. Servant leadership grounded in coaching, transparency, and radical candor.
Applied AI
Advanced user and integrator of AI systems and workflows. Not just as tooling experiments, but as production-grade engineering practice. I design multi-step agent pipelines, manage context boundaries and failure modes, and evaluate where AI multiplies output versus where it introduces risk. I practice pragmatism when measuring risk vs promise to get the best possible results.
Engineering - 18 Years
I believe that strong engineering paired with leadership and task delegation skills are more important than ever, especially in the age of AI. My substantial experience across a wide variety of languages, frameworks, and industries gives me the ability to quickly understand and contribute to new projects, and to design systems and processes that empower teams to do their best work.
Experience
Senior Engineering Manager
Sunday
- Led the Post-Purchase Customer Experience team (6 engineers, 1 PM partner, 2 designers) to a 300 bps lift in customer retention — the company's first positive retention movement since inception — through data-informed product development and iterative A/B experimentation across the post-purchase journey.
- Led the Mobile App team (2 engineers, 1 designer, 1 PM partner) to 25,000 downloads in its first week and a 4+ star rating, with direct integration into retention and AI personalization pipelines.
- Rolled out AI workflows across all teams including engineer training, MCP standardization, custom tooling, and AI-integrated code review and deployment pipelines; the patterns were adopted org-wide, multiplying delivery capacity well beyond my direct reports.
- Served as primary cross-functional partner to the dedicated AI team, aligning agentic infrastructure with product and engineering needs across the org.
- Functioned at director scope: drove cross-org roadmap and capacity planning, presented to executive leadership, partnered with senior leadership on hiring and org design, and served as a technical advisor for architecture decisions across all engineering teams.
- Grew the highest-performing team in the engineering org through individualized coaching and staying hands-on across React and Python, while keeping zero voluntary attrition across two years.
Senior Full-Stack Engineer
Totara Learning
- Migrated 175,000 customers from a legacy system to ServiceNow, removing siloed architecture by coordinating multiple agencies and increasing transparency.
- Modernized tech stacks and increased regulatory compliance after consulting with 5 different federal agencies on new DISC approved technologies and LMS systems.
- Developed 6 Python and Go tools for analysis of different federal teams' data within PowerBi, providing a clear view of usage or weak points.
- Increased knowledge base usage by 32%, reduced case volume by 22%, and improved agents' 3-day resolution rate to 93% through automation, training, and AI.
General Manager & Founder
Big Dumb Gaming
- Built a top 5 world esports team with six top 5 world finishes leading a team of 35 players, 3 engineers, 2 event managers, and 4 coaches.
- Negotiated $2,000,000 partnerships with major industry names such as the Golden State Warriors, Zenni, and Redbull ranging from sponsorships to product integrations.
- Directed professional broadcasts that held more than 50,000 live viewers and well over 1,000,000 total unique viewers, coordinating 20 event staff and 10 casters.
- Raised over $143,000 for Girls Who Code, RAINN, and Rise Above the Disorder, using our large fanbase to make a tangible global impact.
Senior Web Developer
Clay Pot Creative
- Led a team of 5 engineers and designers, transforming custom designs into visually stunning, responsive, and SEO-optimized websites and enterprise ERPs.
- Created stage-oriented product delivery plans through client meetings and open team input and collaboration.
- Dramatically reduced startup lift for new projects by creating 15 reusable custom plugins, 2 themes, and 6 internal tools.
Engineering Manager & Founder
Product of Caffeine
- Founded and built a web development studio with 7 full-time employees and an impressive portfolio of enterprise clients, including the NFL, Microsoft, and Penton Media.
- Led the team through the complete project delivery workflow, from initial client consultation, design, and development to final product delivery.
- Achieved 0 turnover and consistently ahead of schedule deliveries through a culture based on candor, collaboration, customer-first decision-making, and coaching.
System Administrator
Enventive Engineering
- Created a SAAS platform to allow for hundreds of customers to use computationally heavy mechanical tolerance simulations through a web interface.
- Architected cloud solution, migrating from bare metal Windows servers to load-balanced & distributed AWS.
- Designed client front end that ingested data from REST APIs to give feature parity with highly complex software.
Web Developer
